Shipping policy

[Last updated: October 11, 2026]

At uroco (operated by by siegrist), we strive to deliver your purchases as quickly and smoothly as possible. Please review our shipping policy below, which forms part of our Terms and Conditions for Purchases.

1. Delivery Destinations
Delivery is currently available for addresses within Switzerland only. We do not offer international shipping outside Switzerland at this time.

2. Shipping Carrier & Delivery Times
We ship all parcels using Swiss Post. 
• Estimated Delivery Time: Typically 2 to 3 business days, depending on the delivery method selected at checkout.
• Dispatch Schedule: Orders placed before 12:00 PM (CET) Monday through Friday (excluding public holidays) are dispatched on the same day. Orders placed after 12:00 PM, or on weekends and public holidays, will be dispatched on the next business day.

3. Shipping Fees
Shipping fees are calculated based on the weight, size, and chosen delivery method, and will be clearly displayed at checkout before you complete your order.

4. Delivery Address & Customer Responsibility
Please ensure that your delivery address is complete and correct before confirming your order. 
• Incorrect Address: If a parcel cannot be delivered due to an incorrect or incomplete address provided by you, you will remain responsible for the original shipping fee as well as any additional costs for redelivery.
• Undelivered Parcels: If a parcel is returned to our store due to non-delivery or failure to collect, we will contact you. If we do not receive instructions from you within 14 days, we will automatically issue a refund for the Product(s), excluding the initial shipping fee.

5. Delayed, Lost, or Damaged Packages
Once parcels leave our store, Swiss Post is responsible for transport and delivery. 
• Delays: While we endeavour to meet estimated delivery times, we cannot accept liability for delays caused by Swiss Post.
• Lost Packages: If you suspect your package has been lost in transit or has not arrived after 5 business days from dispatch, please contact us at info@uroco.ch.
• Damaged Packages: If your package arrives visibly damaged or items are missing, please report it to us in writing at info@uroco.ch within 10 days of receipt, as outlined in our Refund Policy and Terms and Conditions.

6. Contact Us
For any questions regarding shipping and delivery, please contact us at:

by siegrist (uroco)
Glattpark (Opfikon), Switzerland
Email: info@uroco.ch